Ryanair

Updates for a delayed flight were inaccurate or non-existent. We were told that our flight would be delayed 12 hours but the app showed departed. When following up an expense claim, I could not see the complete conversation, only the most recent update. There is no clear access to a complaints procedure. I find the whole interface difficult to navigate apart from access to the most obvious features.

For the past few months this app has become almost unusable. I keeps throwing errors in almost every step in the booking process, and only after multiple attempts am I able to proceed with a booking. Today the same thing happend, after more than 10 attempts I gave up and used the Website instead. Initially I thought this was an issue on my side, but I've talked with other people and this seems to be common. Very disappointing.

Ryanair, you started by completely cancelling my return flight, and instead of offering a full refund like your competition does, I had no choice but to return on my birthday! It's impossible to contact you on the phone, from a landline, it's an unrecognized number! And now you keep pestering me with completely irrelevant notifications, starting from cars I don't want to rent, to reservation changes: firstly you send me an email, and less an hour ago, a notification through the app! It's insane!